Bartel's have quality staff from beginning to end. From the moment you walk in, they are respectful and grateful for your business. We take our two vehicles in for maintenance and for any problems we have, they explain and even show us what's wrong. We trust them with their recommendations and often times, there isn't anything wrong and they tell us that, too. They are a business but aren't out to take advantage of people. We've had bad experiences in the past, so having a Bartel's to go to now with our vehicle maintenance has been a relief.