I first went to Bartel's for an alignment a month or so ago, which was a great experience. They offered a shuttle service (which I didn't know about, so that was a plus!) But my son and I just walked to Oberweis since that's what we planned on doing anyway. Today, I came back for an oil change, which was going to be about 45-60 minutes. I was just waiting today. They were done before I knew it and let me know that my fog light was out and let me know how much to replace it if I chose. They're very nice, great customer service all around. So far, both of my experiences were great!