Bartel's Auto Clinic - Oswego

2015 Wiesbrook Rd, Oswego, IL 60543
Give Us a Call(630) 897-4217

Oswego Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM | Sat: 8:00 AM - 5:00 PM
5

This place is great! My car was making a loud squealing noise so I brought it in when they opened on Saturday morning. I received a call within the hour that they had found the problem. It ended up just being a pebble stuck in the brake pad. There was no charge for their service and the manager was so nice! I will definitely be returning.

4

Great first experience working with Bartel's. Honest assessment and fair pricing; Very competitive reliable repair shop; Great job completing four wheel alignment and assessing vehicle for needed repairs.

5

I have only come here for oil changes but I love their service and they are very courteous. The price is good. I pay $25 for an oil change and that includes a tire rotation. This place is much better than these chain stores that are very impersonal and deliver half ass service. They have earned my loyalty and the first time I need some work done on my car other than oil change I will be taking my car there.

5

This place is great! They have always done a great job and surprise me with the quotes I've gotten for things such as brake replacements that were lower than I expected. Their oil change service is a little higher than some other places, but 1) it comes with a complete check on all your car's systems and 2) they always (if you live in the area) send out great coupons that knock the price down.That mentioned above, coupled with the fact that they have very long hours (7am-7pm M-F and 8am-4pm on Sat), earns this place 4-stars in my book. So, why the 5th star?They have a certain thing that is missing more and more from not only auto repair shops, but stores in general. This is a little something I call customer service. They have this in spades. Example: I was driving with my brother and we stopped to get our hair cut even though it was dangerously close to their closing time on Saturday. My brother drives pretty fast and we are dudes... so we could get in 2 haircuts in much less time than say a female getting the same. So, we risked it and would have made it save a massive traffice jam due to small strip of road construction that had just started that weekend.I called the place and apologized that we would be 15 minutes late to pick up my car. He said no problem... so, long story slightly less long: I show up an hour later and there he is waiting patiently. I felt terrible to be wasting his Saturday and yet he kept a smile and was nothing less an extremely curtious. He even offered me a bottle of water (it was a hot day).I don't know. This is more and more rare in my experience. Sure, maybe he went home and ripped me a new one to his wife or significant other... but that's what use to make American's working class great. You put in a hard day's work, busting your ass, and then you go home and it's either the topic of conversation at dinner while you enjoy your big piece of chicken... or you bond over that and similar stories with guys at the bar. Now it's: "hey, I'm tired and pissed off and every customer I meet today will feel my discontent, whether they contributed to it or not." Not here, however, I was a jerk, wasted his time, and still I recieved the "valued customer" treament. His reward? He receives my loyalty as a returning customer ...and this gushing endorsement on Yelp, of course.

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